By selecting "Accept all", you give us permission to use the following services on our website: ReCaptcha, Brevo, Facebook Pixel, Google Analytics 4, Google Ads Conversion Tracking, Taggbox. You can change the settings at any time (fingerprint icon in the bottom left corner). For further details, please see Individual configuration and our Privacy notice.
The settings you specify here are stored in the "local storage" of your device. The settings will be remembered for the next time you visit our online shop. You can change these settings at any time (fingerprint icon in the bottom left corner).
For more information on cookie lifetime and required essential cookies, please see the Privacy notice.
To submit forms on this page, you need to consent to the transfer of data and storage of third-party cookies by Google.
With your consent, reCAPTCHA, a Google service to avoid spam messages via contact forms, will be embedded.
This service allows us to provide our customers with a safe way to contact us via online forms. At the same time, the service prevents spam bots from compromising our services.
After you gave your permission, you might be asked to answer a security prompt to send the form.
If you do not consent, unfortunately you cannot use the form. Please contact us in a different way.
To send data to Brevo, you need to consent to the transfer of data and storage of third-party cookies by Brevo. This allows us to improve your user experience and to make our website better and more interesting.
Categories of processed data: Measure click path, visibility of ads, mouse movement, timestamp, track clicks on ads, track time and date, track user device, track user network, user agent, language, website visited, time zone
Legal basis for data processing: Consent (GDPR 6.1.a)
Data transfer outside the EU: This provider can transfer, store or process your personal data outside of the EEA / EU. These countries may not have the same level of data protection and the enforcement of your rights may be restricted or not possible.
Processing company:
Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal, Dublin 2, Dublin, D02x525, IE
Google Analytics is a web analytics service provided by Google Ireland Ltd ("Google"). Google uses the Data collected to track and examine how this website/app is used, to compile reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Description:
Data collected: anonymized IP address, date and time of the visit, usage data, click path, app updates, browser information, device information, JavaScript support, pages visited, referrer URL, location information, purchase activity, widget interactions
Purpose of data processing: Marketing (consent (GDPR 6.1.a))
Legal basis for data processing: Consent (GDPR 6.1.a)
Data transfer outside the EU: This provider may transfer, store or process your personal data outside the EEA/EU. These countries may not have the same level of data protection and the enforcement of your rights may be limited or not possible.
Cookies that are set in your browser:
cookie name
sample content
expiration time
_ga_*
deleted
730 days
_ga
GA1.1.8643343795.1726666186
730 days
Processing company:
Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
With Google Ads Conversion Tracking, we can measure our advertising success in the Google advertising network. We place advertising in the Google advertising network so that our offers can be found more easily. We try to make advertising as optimal as possible. Also to keep advertising costs as low as possible. This is reflected in our prices ;)
Description:
Data collected: randomly generated USER ID, click path, measure ad visibility, mouse movement, timestamp, track ad clicks, conversion tracking, IP, track time and date, track user location, visitor behavior, user agent, language, website visited, time zone
Purpose of data processing: Marketing (consent (GDPR 6.1.a))
Legal basis for data processing: Consent (GDPR 6.1.a)
Data transfer outside the EU: This provider may transfer, store or process your personal data outside the EEA/EU. These countries may not have the same level of data protection and the enforcement of your rights may be limited or not possible.
Processing company:
Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
To send data to Taggbox, you need to consent to the transfer of data and storage of third-party cookies by Taggbox. This allows us to improve your user experience and to make our website better and more interesting.
Would you like to see these contents? Activate the desired contents for one session only or allow the website to remember these settings. Once you have given your consent, the third-party data can be loaded. For this, third-party cookies might be stored on your device. You can change these settings at any time (fingerprint icon in the bottom left corner). For further details, please see the Privacy notice.
The delivery time within Germany is approx. 1-2 working days.
Transit time Austria
The delivery time to Austria is approx. 2 working days.
Transit time Netherlands
The delivery time to the Netherlands is approx. 2 working days.
Transit time Switzerland/Liechtenstein
The delivery time to Switzerland/Liechtenstein is approximately 2 working days.
Transit times & country info Europe
Country
Transit time in working days
Andorra
4-7
Belgium
2
Bulgaria
4-5
Denmark
2-3
Estonia
3-4
Finland
4
France
3
Greece
6-8
Great Britain
2-3
Ireland
3-4
Italy
3
Croatia
2-3
Latvia
3-4
Lithuania
3-4
Luxembourg
2-3
Malta
4-6
Monaco
3-4
Poland
2-3
Portugal
4-5
Romania
3-4
San Marino
5-8
Sweden
3
Slovakia
3
Slovenia
3
Spain
4-5
Czech Republic
2-3
Hungary
3
Vatican City
5-7
Transit times World
Country
Transit time in working days
Afghanistan
10-15
Albania
6-8
Algeria
6-8
Angola
15
Anguilla
10-15
Antigua
10-15
Argentina
7-10
Armenia
10-13
Aruba
6-9
Azerbaijan
8
Australia
7-9
Bahamas
6-10
Bahrain
6-8
Bangladesh
10-15
Barbados
6-10
Belarus
4-7
Belize
8-13
Benin
10-15
Bermuda
6-12
Bhutan
8-10
Bolivia
6-10
Bonaire, Sint Eustatius, and Saba
6-9
Bosnia and Herzegovina
5-7
Botswana
8-10
Brazil
9-12
British Cayman Islands
10-15
Brunei
6-8
Burkina Faso
10-12
Burundi
8-12
Cameroon
10-12
Cape Verde
10-15
Chad
8-10
Chile
6-8
China
8-11
Colombia
8-12
Comoros
8-12
Congo
8-10
Costa Rica
6-8
Cuba
10-14
Djibouti
8-10
Dominica
10-12
Dominican Republic
15
Ecuador
15
Egypt
7
El Salvador
8-10
United Arab Emirates
6-8
Equatorial Guinea
10-15
Eritrea
6-8
Ethiopia
6-8
Falkland Islands
8-12
Faroe Islands
5-7
Fiji
10-12
French Guiana
10-15
French Polynesia
10-15
Gabon
8-10
Gambia
8-10
Georgia
7-10
Ghana
8-10
Greenland
5-7
Grenada
11-15
Guadeloupe
10-15
Guatemala
8-10
Guinea
9-11
Guinea-Bissau
10-12
Guyana
8-15
Haiti
8-10
Honduras
8-10
Iceland
4-6
India
8-10
Indonesia
8-10
Iraq
11-15
Iran
8-10
Israel
12-16
Jamaica
8-10
Japan
6
Yemen
10-15
Jordan
10
Cambodia
8-10
Canada
5-7
Kazakhstan
8-10
Qatar
6-8
Kenya
8-10
Kyrgyzstan
10-15
Kiribati
10-15
Kuwait
6-8
Laos
10-15
Lebanon
6-8
Lesotho
8-10
Liberia
10-12
Libya
10-12
Macedonia
5-7
Madagascar
10-12
Malawi
10-12
Malaysia
6-8
Maldives
8-10
Mali
8-10
Marshall Islands
10-15
Martinique
10-15
Mauritania
8-10
Mauritius
6-8
Mayotte
10-15
Mexico
9-14
Micronesia
10-12
Moldova Rep.
5-7
Mongolia
10
Montenegro
4-7
Montserrat
10-15
Morocco
6-8
Mozambique
7-10
Myanmar
8-10
Namibia
6-8
Nauru
10-15
Nepal
8-12
New Caledonia
10-15
New Zealand
8
Nicaragua
8-10
Niger
8-11
Nigeria
8-10
North Korea
10-15
Norway
4-5
Oman
6-8
East Timor
6-8
Pakistan
7-10
Palau
6-7
Panama
6-8
Papua New Guinea
7-10
Paraguay
8
Peru
7-10
Philippines
8-10
Pitcairn
10-15
Reunion
7-10
Russian Federation
5-15
Rwanda Solomon Islands
8-10
Saint Helena
14-19
Saint Lucia
8-10
Samoa
10-15
Saudi Arabia
6-9
Senegal
8-11
Serbia
4-7
Seychelles
6-9
Sierra Leone
7-10
Singapore
3-5
South Africa
8-12
South Sudan
7
Sri Lanka
6-8
Sudan
7
South Korea
6
Suriname
8-10
Swaziland
6-9
Syria
6-8
Tajikistan
8-10
Taiwan
6-8
Tanzania
7-10
Thailand
6-8
Togo
7-10
Tonga
10-15
Trinidad and Tobago
8-10
Tunisia
6-8
Turkey
3-9
Turkmenistan
8-10
Turks & Caicos Islands
10-15
Tuvalu
10-15
Uganda
7-10
Ukraine
8-10
Uruguay
7-10
USA / United States of America
6
Uzbekistan
7-10
Vanuatu
10-15
Venezuela
8-10
Vietnam
8-10
Virgin Islands
10-15
Wallis & Futuna
10-15
Zambia
8-10
Zimbabwe
6-9
Request a return label by country
Depending on the country from which you want to send the return, you will need a special return label.
Otherwise the goods will not reach us.
Below you will find out how you can get the right label (depending on your country):
Returns from Germany
The following link takes you to the Trachten24 returns portal for returns from Germany. If you are returning from another country, do not use this label.
The probability of the package getting lost is very high!
Important note:
A return label will be sent (from Mo-Fri) to the email address mentioned within 24 hours after submitting the form below.
Please refrain from asking when you will receive the return label.
Outside Europe (rest of the world)
Your individual natural product
This product is a traditional natural product - handmade with love.
Small color differences from the product images shown here may occur and are completely normal and a sign of absolute quality and individuality.
In case of defect
When customizing
Extended return period for Christmas
Are you looking for gifts for your loved ones,
but you don't know whether the gift is suitable or well received?
No problem!
We are extending the return period for your orders until January 7th, 2025. *
If you receive goods outside the cancellation period of 14 days
and want to send it back to us after Christmas, just let us know
about the return via our contact form
and refer to the extended return promise.
We will also take back goods that have been ordered without any problems and refund them
or exchange them for you. Promised!
* valid for orders from November 11th, 2024
Product safety information (GPSR)
Manufacturer
Trachten24 GmbH
Hofer Straße
11
93057
Regensburg
Bayern
- Deutschland E-Mail: support@trachten24.eu
German