FAQ - Frequently asked questions

If you do not receive the requested return label within 20 minutes to the email address you provided, please check the following:

1. Check your SPAM folder. E-mail providers in particular such as GMX, WEB, Hotmail, Gmail etc. incorrectly classify DHL e-mails as SPAM. The email may have slipped into your SPAM filter.
2. Your email address may have been entered incorrectly. In this case, contact us and we will correct your email address and send you the label.

Within your 14-day right of withdrawal, you have the option of exchanging the ordered goods or returning them entirely.

If you would like to exchange sizes or models, send us the unsuitable goods back according to our return process and in the meantime order the new products in our shop.

Important note:
If it is determined that goods have only been worn once on certain occasions and then returned within the cancellation period, we may be able to claim compensation for the value of the goods be made! The mere fitting is of course excluded. If you are returning goods, please make sure that they are complete (including hanging signs, buttons, packaging, etc.) and returned clean.

Please never send freight collect packages back to us. If you send items back to us, you can easily and conveniently use a return label.

Since unfree packages are charged with a high "penalty postage", these are sent back to you directly in connection with contractual regulations with our transport service providers. This creates unnecessary costs for you. Therefore, please frank each parcel properly.

If you revoke the purchase contract, you will usually get your money back within approx. 2-3 working days.

Since the chargeback and the exchange cause an enormous effort, there may be delays in some cases. However, the deadline - according to our terms and conditions - will not be exceeded under any circumstances. As a rule, however, we will try to credit your money back to you before the above-mentioned period of time has expired.