Frequently Asked Questions
Questions about shipping
If you choose the payment method Paypal, credit card, bank transfer, PayPal, Amazon Payments or cash on delivery your goods will be shipped immediately upon receipt of order. If you choose payment in advance (bank transfer) the goods leaves our house upon payment receipt to our bank account.
For delivery times within Germany please visit our shipping information page. For delivery times in all other European countries, please obtain the following source: delivery times Europe.
You also have the option to use our Express Shipping. Within Germany your shipment has a delivery time of only one working day. For more information about express delivery - and for all our other shipping methods - please see our information page for shipping.
Note: When the amount will be credited to our bank account depends on the chosen payment method. With PayPal, Giropay, Sofortüberweisung.de and credit card payments we receive the invoice amount usually immediately. As well with cash on delivery shipments the packet is sent immediately after checkout process. Bank transfers may take on average between 1-5 days til the amount is received by us. When the amount is credited to our bank account you will be informed about this separately from us via email.
If we find out that goods obviously have been worn on special occasions only once and then was returned again during the withdrawal period a replacement value from our site will be claimed! The mere fitting is excluded from this course. If you return goods, please make sure that they are sent back completely (hanging signs, buttons, packaging, etc.) and clean.
Furthermore, every package includes a return form. Please fill out this form in the case of exchange or return, otherwhise we hardly can fulfill your wishes.
Detailed information on shipping you will find here: http://www.trachten24.eu/shipping
In case you order one size, it is no problem to replace it afterwards in a different size or in another model. Just send us back the not fitting items and we will exchange promptly. In each package therefore is an exchange form on which you can report us your exchange request convenient and easy.
Note: Please note, however, that you are careful with the products and return them unsued to us in their original packaging. Worn and used goods can not be taken back by us. The mere fitting is excluded from this of course.
And this is how it looks like in the order process:
Reason: As such unfree parcels will be charged with a high fee, they will be sent - related to contractual arrangements with our carriers - directly back to you. Unnecessary costs will be caused to you. Therefore please frank each packet properly.
Questions about payment
Please avoid contact us regarding repayment. We will never forget you and will refund the money in any case.
Questions about the ordering process
An overview of all goods that are in your basket you get when you roll your mouse over the shopping cart icon in the upper right corner of the page or clicking on this icon alternatively.
Note: Only items which are in the basked may be purchased.
You can see the sequence of events of the ordering process with the help of an example video.
The ordering process is divided into 5 simple and quick steps. By clicking on the cart "Proceed to checkout" will initiate this process:
The first step is where you choose your billing address. If you have an registrated account at Trachten24 you already provided us your billing address at registration and so do not have to enter it again.
Note: You do not necessarily have to create an account at Trachten24. To make an order is also possible WITHOUT registering.
In the second step you have to specify your delivery address. The delivery address is the address the goods are sent to. You may choose the already specified billing address or just create several new delivery addresses. You have also the possibility within Germany to select a DHL Pack Station as delivery address.
In the third step you select the mode of shipment (standard shipping, express delivery, COD etc.). For further details on shipping please visit our shipping information page.
In the fourth step you have to select a payment method with which you want to pay for the goods. A listing of all the different payment methods you can see at this page.
On further steps performed in the course of shipment (e.g. whether the goods have been shipped), we will inform you separately via email.
Alternatively you can contact us via telephone hotline from Monday to Friday from 12:00 a.m. to 05:00 p.m. The phone number is +49 (0) 941-59952760.
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