Most questions can be answered very often in no time. In order to help you as quickly as possible, we have summarized the most frequently asked questions from customers below.
Before contacting us directly, we ask that you first search here for an answer to your question.
Questions about shipping
When will I receive my order? How long does delivery take?
How much are the shipping costs?
Can I track my package in transit?
Can I have my order sent to a packing station or post office?
Do I have the option of a desired delivery?
Questions about payment
The payment method "purchase on account" does not work for me in the ordering process! Why?
The payment during the ordering process did not work! What now?
Questions about the order
How do I put something in the shopping cart without obligation in order to buy it?
How does the ordering process work?
Can I order multiple items to choose from?
Will I receive a confirmation email after the purchase?
Questions about products
With my leather trousers there was 1 leather loop for the braces! Is one missing here?
Questions about returns
Where can I get a return label for the return shipment?
I did not receive a return label by email! What should I do?
Can I exchange goods if they don't fit or return them in full?
Can I send back my package postage paid?
When do I get my money if I return goods?
Can goods be bought on site?
How can I contact Trachten24?